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Customer Service Advisor - Live Chat

Posted 1 week ago by Tech Mahindra Limited
£19,500 per annum
Salford Quays , Lancashire

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Customer Service Advisor - Live Chat

Here at Tech Mahindra we have a great opportunity for people to join our dedicated Live Chat - Customer Service Team.

As part of the Live Chat - Customer Service Team you will be a brand ambassador providing a professional and engaging experience to our clients’ loyal customers. You are the digital voice of our business and therefore you will need to ensure your personality, professionalism and engaging personality comes through your finger tips in the form of exceptional customer experience.

The role:

You will be providing a quick, effortless and exceptional customer service experience to our clients’ customers via Live Chat. You will handle multiple customers at the same time and ensuring customer experience is at the heart of all your communications. You will navigate through various systems and in most cases, you will be able to resolve these queries for customers, or on some occasions you may need support from colleagues in other departments.

About you:

If you have a personable and engaging personality, we can teach you the rest! In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to RISE to where you want to be.

If you are ambitious, driven and are looking for an exciting challenge… this could be the opportunity you are looking for!

What we are looking for:

  • A minimum of 6 months customer service experience (this can be via Live Chat, Face to Face or Call Centre)
  • You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform
  • You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner
  • Excellent problem-solving skills
  • Good spelling and grammar
  • Excellent written and verbal communication skills
  • Ability to write non-standard responses using conversational language, as well as applying the right tone, demonstrating a range of interpersonal skills
  • Strong attention to detail
  • Ability to work to targets but ensure customer experience is your primary focus
  • Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email
  • Fully flexible to work 40hrs per week between 8am and 8pm Monday to Sunday (working 5 days out of 7) - Currently we only work from 9am to 7pm

Business Overview:

Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies achieve excellent customer experience.

At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way… to RISE!

What makes a great team? A Diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us and let us know what matters to you!

Interested? Get in touch with our Talent Acquisition team! We look forward to speaking with you!

A job isn’t just a job. It’s who you are

Required skills

  • Customer Experience
  • Customer Service
  • Chat
  • Customer Service Representatives
  • Web Chat

Reference: 44531019

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