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Customer Service Advisor - John Lewis

Posted 11 October by SiTEL Featured Ended

At Sitel Plymouth, we love talking!

Our seasonal short term contracts now available customer service advisors- October and November start dates and a variety of contract lengths covering the Xmas period and up to the end of January.

A day in the life of a customer service advisor

Our Client John Lewis are renowned for their outstanding commitment to being leaders in customer service.

Whether you are speaking to customers over the telephone or corresponding via email in our busy contact centre your warm professionalism, expertise and brand values ensure the customer journey is the very best each and every time.

You understand that not every customer is a happy customer when they first contact us but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

To support you in joining our crew full training is provided on our computer systems, processes and core brand values to ensure you have the skills to bring your customer service experience to life.

Our site at the iconic Ship building in Derriford, Plymouth is well served by public transport from surrounding areas and has onsite parking.

You will be welcomed onto our comfortable open plan call decks with green views and accessible outside spaces. Whether you want to bring your own refreshments or visit our neighbour’s discounted onsite cafeteria, you can relax in our spacious break areas.

To join our crew, we ask that you:

  • have 6 months of customer service experience
  • have confidence in learning and using a variety of computer systems at work
  • are comfortable in turning sometimes tricky customer service experiences around so that our customers remain happy and loyal
  • are able to create a great customer service experience through your verbal and written communication skills

What you need to know

We are happy to discuss both full time and part time opportunities.

Our customers need to be able to contact us throughout our opening hours which are …

8am-9pm Monday to Sunday

…and so our team do cover earlier and later shifts and some weekend shifts too.

As a customer service advisor we aim to publish your shifts 3 weeks in advance.

Pay rate of £7.80 per hour, rising to £7.95 per hour following successful completion of your probation period.

Benefits

Opportunities for career progression- we encourage our employees to develop and progress within the business and look to our own talent pool when positions become available.

Corporate Perks- an exclusive online platform that helps you to save money on shopping and entertainment.

Company Benefits- pension scheme, childcare voucher scheme and help with eyecare.

Dress Down Days- casual wear on Fridays, Saturdays and Sundays.

Our training periods are paid.

We love talking, so join the conversation today!

Reference: 32848347

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