Customer Service Advisor - Inbound

Posted 29 March by BSW Heating
  • OVERALL PURPOSE:

    To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary. Also to maintain a good level of incoming or outgoing calls.

    HOURS: Flexible shift pattern covering the hours, Monday - Friday 8.00 am - 7.00 pm and one Saturday or Sunday 8.00 am - 4.00pm in every three.

Free parking is available locally, you would receive 21 annual leave pro-rata.

  • KEY RESPONSIBILITIES:

    • To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
    • To book or reschedule appointments by way of allocating the correct engineer.
    • Identify the customers’ requirements and attend to these, or divert the call to the correct person.
    • Resolve queries where possible.
    • Be clear in communicating information to both customers and staff.
    • Be positive in working as part of a team.
    • Maintain a smart appearance that adheres to company standards.
    • Keep a good level of attendance and timekeeping.
    • Assist with other admin duties in between calls.

    KEY ATTRIBUTES:

    • Good standard of keyboard skills and basic knowledge of Windows software, especially outlook.
    • Positive attitude to work.
    • Presentable in appearance.
    • Highly motivated and enthusiastic.
    • Excellent customer service and communication skills.
    • Proven previous experience.
  • BSW is an Equal Opportunities Employer.

Required skills

  • Communication Skills
  • Customer Services
  • Telephone Manner

Application questions

Do you have experience in a same/similar role?
Are you confident on the telephone?
Are you available immediately?

Reference: 34319189

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