Customer Service Advisor (Homes Direct)

Posted 9 March by Equals One

Customer Service Advisor (Homes Direct)

Scale 4 (£18,070 - £20,138) pro rata

30 hours per week working Monday to Friday


Do you want to make a difference to our customers?

Do you have a 'can do’ attitude?

Then this may be the role for you!

Our client manage and look after more than 23,000 homes on behalf of The City of Wolverhampton Council.We love our city and we’re here to help provide good quality homes and great customer service for our tenants and leaseholders. We’re passionate about what we do - and we care about our city’s future

A position has become available in Homes Direct working 30 hours per week. We are looking for a customer focussed individual, who has a proven track record of delivering excellent customer service, though a number of communication channels.

You will be delivering comprehensive advice to customers on a wide range of housing and repairs enquiries including Homelessness and Housing Options, this will be over the telephone and through our online services, including web chat. You will be ensuring that our customers are given an excellent and consistent service, whatever form of communication they choose to use.

Closing date: 21 March 2018

Interviews: 5th April 2018

Required skills

  • Advice
  • Customer Service
  • Enquiries
  • Housing
  • Online Services

Reference: 34653862

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