Customer Service Advisor - Glazebury
Due to accelerated growth an exciting opportunity is available for a Customer Service Advisor to join Better Bathrooms. At betterbathrooms.com you’re not just starting a job, you’re starting a career. People are our biggest asset and our engaging culture is our biggest differentiator to other companies. We ensure we create a happy, stimulating and challenging environment for all our employees to thrive in and be the best they can be. We are a fast paced, rapidly growing company, with endless career progression stories to tell….it’s no great surprise we were named "Employer of the Year" at the UK National Business Awards in 2015.
Working within the Customer Service department you will report on a daily basis to the Customer Services Manager to work as part of the team to deliver outstanding, professional first class experience to all our customers. The aim is to deliver a one call resolution to our customer queries, requests, complaints via phone, email, live chat.
Your responsibilities will be to deliver a world class customer experience, ensure first time resolution, support our Customers, work to Key Performance Indicators and to complete all relating paperwork promptly and accurately.
A confident and professional telephone manner.
Fantastic communication skills, both written and verbal.
Great interpersonal skills.
To be calm and considered when the going gets tough
To be familiar and comfortable with contributing and working to Key Performance Indicators that measure your personal, team and department performance.
To love to work as part of our great team and equally under your own steam.
To be organised with great attention to detail and excellent administration skills.
Call Centre experience
In return for your hard work and commitment we offer;
Potential of career progression in a rapidly growing company.
28 days holiday - including Bank holidays.
New Year Bonus for no sick days /100% attendance.
Free fruit mondays.
Staff discount on BB.com products.
Contributory pension scheme.
Employee of the month scheme.
Employee referral scheme.
What Happens Next?
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