Customer Service Advisor (Glasgow)

Posted 19 December 2017 by Diana Duggan UK Limited

Administrator - Financial Services (Glasgow)

One of the 'Big Four' Financial Services firms, is seeking individuals to join a high profile project, within Risk and Regulation.

This is a large scale operation, managed on behalf of a bank, focusing on an FCA compliance review of financial products provided to customers.

You will join the investigations team, providing support as a Data Gatherer; managing assigned customer cases, to tight deadlines.

This is a fantastic opportunity to gain experience within a specialist area of the business, in a varied and fast paced role, with scope to develop, within a supportive team environment!


  • Gather data and prepare customer cases, using in-house systems.
  • Undertake due diligence; proofread all documents and complete security checks.
  • Liaise with customers and third parties via written correspondence, to obtain information and provide updates, for individual cases.
  • Log and allocate cases for review.
  • Liaise with case handlers and senior managers.
  • Provide wider team support.
  • Work to deadlines.


  • Undergraduate degree, is desirable
  • Customer service/ administration experience
  • Excellent verbal and written communication
  • IT proficient, including Microsoft Office packages
  • Good attention to detail
  • Problem solver
  • Deadline driven

This is a contract role, for a project until June 2018 (scope for extension), based in Glasgow City Centre. Multiple intakes in February.

The working hours are Monday - Wednesday 19:00-07:00, with scope for paid overtime.

The rate is £150 per shift.

Full training is offered, which will be during the first 1-3 weeks of the contract, Monday - Friday 09:00-17:30.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.

Required skills

  • Customer Service
  • Microsoft Office
  • Administration

Reference: 33147600

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