Customer Service Advisor German Speaking
£20,000 + upto £500 Quarterly Bonus + Relocation + Private Health/Dental and Optical Cover ++++++++++++
Benefits Salary: £20,000 per annum + quarterly bonus up to £500 (eligible after 3 months). The salary increases to £22,000 per annum after 1 year of employment.
Benefits: Private medical cover: medical, dental and optical / reduced gym membership
Shifts: Covering different shift, earliest 7:30am and latest midnight. It is 40hours a week, including weekends with days off in the week. You get paid time and a half after 8pm and on weekends.
Annual leave: 37 days per annum inclusive of Gibraltar bank holidays
THE COMPANY: A world leader in the Lottery Sector, offering a global customer base the chance to win some of the richest lottery games in the world. A consistent marketing innovator and one of Europe's fastest growing online lottery companies. Our mission is to gamify online lottery, to make it social, exciting and sexy again.
THE ROLE: We are looking for a highly flexible Customer Service Advisor German Speaking that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Provide the highest level of support to our customers via email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, 'how to play’ information etc;
To maximise customer retention through promotion of various products, activities, bonus offers etc;
Communicating and cooperating with other departments as required;
Taking an active interest in driving process and quality improvements across the department;
Fulfilment of other tasks specific to your language community as required;
To maximise revenue opportunities by offering relevant deposit methods;
Testing of new games, products and software as required.
Internet experience and awareness
Fluent in German and English with other language skills beneficial, specifically Spanish.
Excellent proven Customer service experience
Extremely customer focused
Excellent written and oral communication skills
Confident oral communicator
Strong team player
Patience and diplomacy
High level of trust
Good interpersonal skills
Reasoning and analytical ability
Reports directly to the Head of Customer Service
Knowledge and experience of the gambling industry an advantage
PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.
- Customer Service
- Customer Support
- Online Gaming
- Online Poker
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