Customer Service Advisor German Speaking

Posted 21 March by Mutilingual Europe Ltd

Customer Service Advisor German Speaking
Gibraltar
£20,000 + upto £500 Quarterly Bonus + Relocation + Private Health/Dental and Optical Cover ++++++++++++

Benefits Salary: £20,000 per annum + quarterly bonus up to £500 (eligible after 3 months). The salary increases to £22,000 per annum after 1 year of employment.
Benefits: Private medical cover: medical, dental and optical / reduced gym membership
Shifts: Covering different shift, earliest 7:30am and latest midnight. It is 40hours a week, including weekends with days off in the week. You get paid time and a half after 8pm and on weekends.
Annual leave: 37 days per annum inclusive of Gibraltar bank holidays

THE COMPANY: A world leader in the Lottery Sector, offering a global customer base the chance to win some of the richest lottery games in the world. A consistent marketing innovator and one of Europe's fastest growing online lottery companies. Our mission is to gamify online lottery, to make it social, exciting and sexy again.

THE ROLE: We are looking for a highly flexible Customer Service Advisor German Speaking that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

RESPONSIBILITIES:

 Provide the highest level of support to our customers via email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, 'how to play’ information etc;
 To maximise customer retention through promotion of various products, activities, bonus offers etc;
 Communicating and cooperating with other departments as required;
 Taking an active interest in driving process and quality improvements across the department;
 Fulfilment of other tasks specific to your language community as required;
 To maximise revenue opportunities by offering relevant deposit methods;
 Testing of new games, products and software as required.


THE PERSON:

 Internet experience and awareness
 Fluent in German and English with other language skills beneficial, specifically Spanish.
 Excellent proven Customer service experience
 Extremely customer focused
 Excellent written and oral communication skills
 Confident oral communicator
 Strong team player
 Patience and diplomacy
 High level of trust
 Good interpersonal skills
 Reasoning and analytical ability
 Reports directly to the Head of Customer Service
 Knowledge and experience of the gambling industry an advantage

PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.

Required skills

  • Customer Service
  • Customer Support
  • Helpdesk
  • Online Gaming
  • Online Poker

Application questions

Do you speak fluent German and English to Native/Business Level?
do you have Customer Service online Gaming Experience or Passion for Gaming?
are you available to relocate to Gibraltar?

Reference: 34433577

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