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Customer Service Advisor - German Speaking

Posted 10 December 2017 by Candidate Source - TEAM Ended
A contemporary global cruise company who have been established for over 50 years are looking for a German speaking Customer Service Advisor to join their vibrant reservations team in central Southampton.

They have been breaking the boundaries of traditional cruises by offering their guests the freedom and flexibility to design their individual cruise packages!

They offer a range of great benefits including a performance-based bonus, 25 days annual leave plus 8 days bank holiday, free on-site parking, a pension scheme and discount on cruises!

As a German speaking Customer Service Advisor, your main duties will include:

• Establishing and maintaining quality customer relationships.
• Delivering an exceptional service, establishing rapports, identifying and meeting client needs and expectations.
• Advising clients on product features, benefits and pricing.
• Recommending promotions, itineraries, and auxiliary products such as upgrades, onboard credits and other shipboard amenities.
• Attending and actively participating in daily team meetings or relevant training.

To be a successful German speaking Customer Service Advisor, you will have the following skills and experiences:

• Outstandingly spoken with good written skills in English and German.
• Previous experience in a call centre environment.
• Previous experience in an Account Manager or Call Centre Agent role or worked in hospitality / retail.

In return, a German speaking Customer Service Advisor will receive a salary of £18,500 per annum.

To apply for the role of Advisor, please click apply online and upload an updated copy of your CV.

The first stage of the application process is to apply online.

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Reference: 33997414

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