Customer Service Advisor - German Speaking - Harlow - £22,000

Posted 31 July by REED

We are currently on the lookout for candidates who can fluently speak the German Language!

This role is working for a large and established family business within Harlow.

Customer Services Representative

Monday - Friday, 9am - 5:30pm

Permanent, Full Time

£22,000 per annum

Core responsibilities:

  • Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
  • Responding to customer reviews.
  • Assist with marketing and other departments as required.
  • Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
  • Liaising with appointed delivery companies and track orders as necessary.
  • Monitor customer care comments and report any recurring issues.
  • General administration such as mailing list cleaning.
  • Liaising with key departments including warehouse and purchasing when necessary.
  • Participate on occasional outbound call campaigns.
  • Translate catalogue and web content into German and participate in content checking.

Skills Required:

  • Fluent in German and good written German.
  • Good telephone manner.
  • Confident, proactive personality with ability to prioritise workload.
  • Computer literate in Excel, Word and Outlook.
  • Able to compose well written emails
  • Previous experience in a busy call centre of an e-commerce business or mail order company would be an advantage.

Please apply ASAP to be considered for this role.

Application question

Are you fluent in German?

Reference: 38247248

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