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Inbound Customer Service

Posted 20 April by Juice Recruitment Ltd Easy Apply Ended

Do you have previous Customer Service experience within a Call Centre? Do you pride yourself on delivering excellent customer service? Would you like to work in a fun, friendly environment with lots of incentives and plenty of scope for training and development?

Then Juice Recruitment would love to hear from you.

You will be working within a team which prides itself on providing the very best service to customers and going above and beyond to ensure that their experience is as good as it can be. Therefore an understanding of and a commitment to providing customer service excellence is essential.

Key Responsibilities will include

• Effectively handle inbound or outbound calls

• Ensure that calls are handled in adherence to campaign remit

• Successfully maintain call control

• Consistently achieve the relevant call handling quality and technical criteria

• Complete Ad hoc data entry/administration tasks as and when required

Location Central Bristol

Contract Temp-Perm

Pay: £8ph

Hours 37.5 hours per week

Shifts between 08:00 - 22:00 Monday-Sunday

You MUST be available to attend an assessment day on 25th April 9.30-11.30 and if offered the role, be available to commit to a minimum of 6 months and must be able to start on 1st May.

As the ideal candidate, you will have a strong customer service background, be able to work on your own initiative and be quick to take on new instruction.

You can demonstrate positivity in any scenario, keeps smiling despite challenges and offers feedback constructively no matter what the circumstances.

You have a passionate can do approach to your work with the ability to multi-task under pressure, whilst working to tight deadline.

Essential Knowledge:

• Excellent IT skills - Microsoft Office packages, including Word, PowerPoint, Excel, Outlook and databases (essential)

• Good telephone manner - Ability to control the call, computer literate

• Excellent data captures skills, with good attention to detail

If you are interested in applying and would like to know more, please contact Tamar at Juice Recruitment today!

Reference: 34361214

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