Damart is the unrivalled leader in the clothing retail industry for the senior market, with a presence in France, Belgium and the UK. Damart has continued to grow from strength to strength and is constantly adjusting to suit an ever changing market, with collections that inspire fun, vitality, innovation and care through products and our customer relationships.
We are passionate about our customers and our excellent reputation stems from the key benefits we offer our customers - outstanding value for money, excellent customer service, speedy delivery and comfortable, stylish clothing. There’s never been a better time to work at Damart.
When you join us as a Customer Service Advisor, you’ll be joining a company that’s focused on putting our Customers first and at the heart of everything we do.
Our Customer Service Advisors are at the forefront of our business, you will be the first point of contact for our customers and that will involve a lot more than just answering questions. In return, you can expect a first-class training programme as full induction and training will be given to successful candidates for 1 full week (Mon-Fri 9am-5pm).
The vacancies are fixed term contracts, with immediate start until 4th May 2018.
Hours of work
Our Contact Centre is open from 08:00am until 8:00pm 7 days a week, so you will need to be flexible and adaptable - various shift patterns are available up to 40 hours per week, including evenings and weekends.
We offer a competitive salary and our monthly bonus is uncapped so the more you sell, the more you earn!
Other benefits include……….23 days accrued Holiday plus Bank Holidays - 25% discount from our products (catalogue/ shop) - Auto Enrolment Pension Scheme - Free parking - Subsidised staff restaurant
What we will be looking for in you:
You will need excellent listening and communication skills, with the ability to build rapport with customers. To work efficiently, calmly and respectfully whilst meeting tight deadlines. A high level of motivation is essential, as well as being highly customer service focused with a desire to exceed customer expectations. To recognise and maximise cross-selling opportunities. A flexible approach and strong team working skills are also required, as well as excellent time management.
- Call Centre
- Communication Skills
- Customer Satisfaction
- Customer Service
- Exceeding Targets