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Customer Service Advisor - Fixed Term Contract - Ideal for candidates looking for temproary work

Customer Service Advisor - Fixed Term Contract - Ideal for candidates looking for temproary work

Posted 26 October by Hargreaves Lansdown plc
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Summary:

We are offering fixed term contracts till the end of April for our end of tax year period. We are looking for friendly people who share our passion for providing outstanding client service to join our Helpdesk. This is primarily a telephone based role, where you will be responsible for answering a wide range of questions from our clients. Financial experience is not required you will be provided with comprehensive training to ensure you have the knowledge to answer client queries with confidence.

Helpdesk Consultants will build knowledge on general topics, investment products, the type of accounts we offer and our internal administration processes. Extensive training will be offered to ensure that you are fully prepared to assist our clients with their queries.

Benefits of working at HL:

  • Competitive pension
  • Career development programme
  • Bonus - you may be eligible for a discretionary bonus depending on your performance and HL's SAYE - the company offers employees the chance to participate in a SATE share save scheme
  • Additional self-study
  • Home technology
  • Restaurant card
  • Cycle to work scheme
  • Self-discounted gym membership
  • Fruit on a Wednesday
  • Employee events
  • Sport groups

Key Duties And Responsibilities:

  • Answer inbound calls
  • Explain complex rules in plain English
  • Reply to client letters and emails
  • Liaise with third parties on clients’ behalf
  • Ensure clients are treated fairly, in accordance with regulatory guidelines
  • Refer any instances of client dissatisfaction or suspicion of money-laundering appropriately
  • Preserve our reputation for excellence built up within the industry
  • Proactively look for ways to improve the quality and profitability of the products and services we offer our clients

Requirements

Essential skills and experience:

  • 5 GCSE's including Maths and English
  • Basic computer literacy
  • Excellent verbal communication skills
  • Excellent telephone manner
  • Excellent written skills
  • Ability to perform under pressure
  • Ability to multi-task

Reference: 36460945

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