Customer Service Advisor - First Group

Posted 9 April by Capita Customer Management

Salary: £15,990 rising to £16,477 after successfully passing 6 months probation
Location: Preston Brook
Start Date: 30th April 2018
Job Title: Customer Service Advisor - Assisted Travel
Shift/Hours: 37.5 hours per week. Working on a shift basis between the hours of 8am to 11pm, 5 days out of 7 including 1 weekend day.

So, you're interested in joining First Group's Assisted Travel team. That's great news. Let's see if you're the right fit for this role. Here's what you can expect when you join us:

You take pride in helping people. You always have.
You pick up the phone. You ask questions. You start conversations.
You know every customer is different.
You spend time with them. Building their trust. Understanding their needs.
You advise Lauren to sign up for a Disabled Persons Railcard.
You explain to Jack that you have booked his specialist assistance at Ascott-Under-Wychford and at Oxford.
You make a seat reservation for Jean.
You're always learning. Every day. With every call.
You share what you know. You mentor others. You keep growing.
You bring your true self to work. You're adaptable, but you're still you.
You're proud of how far you've come. And so is your team.
You're always eager for more. There's room to progress. You know you can do it.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

Reference: 34855373

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