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Customer Service Advisor - First Group

Posted 6 April by Capita Customer Management Ended

Salary: £15,990 rising to £16,477 after successfully passing 6 months probation
Location: Preston Brook
Start Date: 23rd April and 30th April 2018
Job Title: Customer Service Advisor
Shift/Hours: 37.5 hours per week. Working on a shift basis between the hours of 6am to 11pm, 5 days out of 7 including 1 weekend day.

So, you're interested in being a Customer Service Advisor for First Group. How do you know if you're right for the role? Here's what we're looking for:

Our 'ideal' candidate could be super confident, or maybe slightly shy. Could be outgoing and sociable, or maybe prefers to work quietly by themselves. Could be quick-thinking, great under pressure and a fast learner, or maybe someone who takes their time, is patient and methodical. Could be independent, a leader, always at the front. Maybe needs encouragement, support and training from the get go.

We know that people come in all shapes and sizes. It's what we experience every day with our customers. Understanding that everyone has different needs and ways of working is vital to giving great customer service and we know this is what makes great teams.

So, we want you to justbe you.

Join our diverse, award-winning customer service teams and help change the face of customer service.

Feel like you could be a great addition to our team? Here's a little more detail for you:

You'll help our customers with a range of queries and questions about lost property, delays, claims and complaints. We'll coach you to deliver a service that is positive, consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. You'll join a close-knit team, where everyone supports each other and works together. It's a great chance to build a career with us and you'll have the opportunity to take on further duties when you're ready. Working with Capita means you'll also have access to some great benefits and rewards including:

  • 22 days' holiday a year (plus 8 bank holidays)

  • mobile phone discounts

  • cycle to work scheme

  • access to private dental care

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

Reference: 34843192

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