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Customer Service Advisor - First Group

Posted 9 February by Capita Customer Management Ended

Salary: £15,990 rising to £16,477 after successfully passing 6 months probation
Location: Preston Brook
Start Date: 26th February 2018
Job Title: Customer Service Advisor
Shift/Hours: 37.5 hours per week. Working on a shift basis between the hours of 6am to 11pm, 5 days out of 7 including 1 weekend day.

So, you're interesting in being a First Group Customer Service Advisor. That's great news. Let's see if you might be the right fit for this role. Here's what you can expect when you join us:

You take pride in helping people.
You pick up the phone. You listen. Ask questions. Look for answers.
You know every customer is different.
You empathise. You put yourself in your customer's shoes. You give 100%
You reunite Claire with the overnight bag she accidently left on the 05:44 to Padstow.
You find Adam an alternative route to Manchester when his train gets cancelled.
You learn. You teach. You grow. You start again.
You make friends. You make an effort. You make a difference.
You rely on your team. You give support. Advise others.
You push yourself. You take part. You aren't afraid to ask for help.
You work hard. You are encouraged. You win an incentive or two.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

Reference: 34438391

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