Customer Service Advisor - Contact Centre

Posted 12 July by Unite Students

A Customer Service Advisor is required to join our Contact Centre team in central Bristol.

This is a 3 month Fixed Term Contract -16 July 2018 - 30 September 2018

What the Customer Service Advisor job involves

You will be responsible for:

  • Providing excellent customer service and handling customer queries from multiple communication channels including phone, email and social media
  • Providing a decisive and effective response to customer complaints
  • Processing payments where required, ensuring that the system is updated
  • Updating all logs accurately to allow for effective data analysis

So, if you`re looking for a career where you can be customer focused, results driven, work on your initiative and have fun while doing it, you`ve come to the right place.

What we look for:

A genuine passion for customer service is the most important quality for us. Although you may not have worked in a Contact Centre environment previously, what is really important to us is that you have:

  • Excellent verbal and written communication skills
  • Demonstrable ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Good computer literacy including previous experience of using Microsoft Office and Outlook
  • The ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction

What Unite Students is all about!

We`ve been the leaders in the purpose built student accommodation market since our foundation back in 1991 and have been at the top of our game ever since. We`ve grown a lot since then and you can now find us in 28 different university towns or cities, with close to 50,000 students calling us home!

Benefits of working with uS

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

  • Great Pay! We are a Living Wage Employer and proud of it
  • We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career
  • Take time to relax with 25 days` holiday plus bank holidays
  • Guaranteed hours each week
  • An annual bonus to reward you for all your hard work
  • Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
  • And most importantly, you`ll be working within a fun, passionate and vibrant team

Unite Students is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions or sexual orientations. Your application will be dealt with in the strictest of confidence

Reference: 35617223

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