Job Title: Customer Account Advisor
Salary: Starting salary of £18,916 progressing to £20,755 after 6 month + 3% flexible benefits + on target bonus + contributory pension
Working Hours will be 37.5 hours per week, working between the hours of 8am to 8pm Monday to Friday. You will also be required to work 1 in 3 Saturdays 8am - 2pm.
At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we're one of the UK's leading debt management companies.
We're now looking for a Customer Account Specialist to join our growing team.
You'll be responsible for:
*Talking to our customers to understand their financial situation and make appropriate recommendations and delivery of fair customer outcomes
*Negotiation within our call structure to set up affordable payment plans
*Delivering outstanding customer service within Treating Customer Fairly behaviours
*Working within clear guidelines to maximise key performance indicators across quality, productivity, efficiency and collections effectiveness
*To demonstrate the Lowell Behaviours by being open, driving success and change, being self-motivated, working as a team and showing strong customer focus.
You'll need to evidence the following qualifications, skills and experience:
*Previous Collections or Sales experience is desirable but not essential.
*Previous call centre experience is desirable but not essential
*Good spoken English, clear diction; minimum requirement GCSE Grade C. Must come across well on the telephone
*Good written English. Clear, succinct and accurate; minimum requirement GCSE Grade C.
*Good with numbers and basic arithmetic, including mental arithmetic. GCSE Grade C.
*Interpersonal skills (with both customers and colleagues)
*All Offers are subject to Pre-Employment Checks meeting our satisfactory standards*
- Call Centre