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Customer Service Advisor/ Candidate Relationship Specialist

Posted 6 March by Omni RMS Easy Apply Ended

Customer Service Advisor/ Candidate Relationship Specialist

Bedford

Full Time Monday - Friday

£17,500 per annum + Company Benefits

Summary

My client currently is currently seeking a Customer Service Advisor/ Candidate Relationship Specialist to join their growing team in Bedford.

This role is office based and they are seeking ambitious individuals, who are keen to progress their career with their organisation.

The Company

They are a rapidly growing business in Bedford, that provides CV screening and background checks for other clients.

The successful candidate will be required to:

  • Conduct "courtesy" phone-calls to candidates commencing their online screening process and introduce and explain the online screening form
  • Receive and respond to incoming enquiries from candidates (both via email and on the telephone)
  • Provide basic level IT support to candidates in completing the online screening form and troubleshoot any difficulties with the system they may be experiencing
  • Carefully analyse completed screening forms in order to identify any further information that may be required of the candidate
  • Check that the information provided by candidates is in accordance with client policy
  • Request any necessary further information from candidates (via telephone and email) and ensure that information is obtained as quickly as possible
  • Identify the need for and order new background checks for candidates when appropriate
  • Record all correspondence with candidates such that accurate and comprehensive information sharing is facilitated across the teams

Essential skills and experience:

  • Previous customer service experience
  • Confident and professional telephone manner
  • Strong organisational skills
  • Excellent attention to detail
  • A minimum of 3 GCSE's at grade C or above

My client offers excellent chances for progression, as well as training and development.

If you are interested in this Customer Service Advisor/ Candidate Relationship Specialist opportunity based in Bedford then please apply now for immediate consideration!

Required skills

  • Call Centre
  • Customer Service
  • Outbound Calls
  • Call Center
  • Inbound Calls

Reference: 34620569

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