Customer Service Advisor - Bristol

Posted 16 October by Spire Healthcare

Careers focused on people

Spire Healthcare is a leading independent hospital group with 39 hospitals, 10 clinics and two Specialist Cancer Care Centres across England, Wales and Scotland. We deliver to the highest standard of care, and we've been putting patients at the heart of everything we do for nearly 40 years.

A career at Spire Healthcare offers variety, development and outstanding teamwork

About the role

Long established since 1987, Spire Bristol Hospital have been providing excellent care, expertise and knowledge in a safe, clean environment for over 25 years, offering the greatest range of high quality treatments, services and diagnostic facilities in the South West.

We are currently recruiting for a part-time Private Patient Sales Executive to join our team in Bristol. This role would suit any professionals with sales experience who are looking to directly contribute to the success of a leading private healthcare company.

In this role you be responsible for managing inbound queries (predominantly by phone) from potential patients who are seeking advice on medical procedures/treatments available at the hospital. Dealing with 'self pay' patients, you will provide an overview of pricing options, and play a key role in ensuring that patients are supported with information from their initial inquiries through to consultations and medical procedures.

Duties and responsibilities

  • The primary responsibility is to communicate effectively, positively and professionally with customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare
  • To support the Business Development Manager (BDM) and business development team to deliver Spire Healthcare's business development objectives.

Who we're looking for

This role will suit someone with previous experience working in a corporate sales environment. You will be a clear communicator and have first class customer service skills.

Reward

We commit to our employees well-being through training, support and reward. We offer employees a market competitive salary as well as a comprehensive benefits package which includes but is not limited to:


* 25 days holiday plus bank holidays
* Contributory pension scheme
* Life assurance
* Private medical insurance
* Wellness screening
* Eyesight tests
* Childcare vouchers
* Cycle to work
* Discount portal (including cash back and reloadable cards)

Join us, share our values and invest in your future. With opportunities to learn and develop your own skills, you can help us build on our reputation for excellent service.

Required skills

  • customer service

Reference: 36374076

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