Customer Service Advisor - Booking Agent

Posted 10 December 2019 by Simply Placements
Easy Apply Ending soon

Part-time Customer Service Advisor - Outbound Booking Agent

PART-TIME 25 Hours Per Week - 9.30am to 2.30pm flexible

Dynamic and global concern seeking to add to a growing Outbound Team within productive contact centre. The company offers full training on the inhouse system and branding, we are looking for confident, assertive, friendly, professional, articulate, pro-active and reliable candidates - is this you?!

This is an excellent opportunity with long-term career prospects working within newly refurbished offices in a streamlined operation and enthusiastic environment - based in Chelmsford with parking available.

Key Features of the role:

  • Medium size Contact Centre / Call Centre Environment
  • Outbound team operative
  • Providing a first-class customer experience
  • Warm customer contact, warranty renewals, service and servicing bookings
  • Warm up-sell opportunities
  • Guiding customers through a beginning to end service journey
  • Understand when to escalate any issues that arise where necessary
  • Overcoming objections - Customer Retention
  • Recognise and offer sales via service
  • Working to set targets and performance bonuses
  • Provide best industry customer service
  • Full training provided
  • Good basic salary plus achievable monthly and quarterly bonus

Suitable candidates must have experience within either: Inbound, outbound, call centre, contact centre, customer service office based, service advisor, sales, utilities, property management, banking, automotive, motor or insurance.

Please send your CV for an immediate review.

Required skills

  • Advisor
  • Automotive
  • Customer Service
  • Sales

Reference: 39537895

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