Customer Service Advisor ASAP START

Posted 11 July by Pertemps London Perm Hub
Easy Apply Ending soon
Are you a customer focused individual who loves talking and providing great service to customers over the telephone? If so then I would love to talk to you.

Your new company

A leading food service supplier committed to delivering quality food products direct to the caterer, operating throughout London, Oxfordshire and the South of England. A family feel environment where you will grow develop within the company.

Your new role as a Customer Service Representative

• To manage a territory of existing customers, a long side the external representative.

• Each day work through a call list of customers, within a timely and orderly manner.

• Answer incoming telephone calls and dealing with customer queries and order requirements.

• Process orders accurately, with a detail to the promotions, pricing and stock availability and specials.

• To complete pricing forms for new products ordered by customers.

• Participate in company Ra Ra's with suppliers and actively promote their products.

• Promote monthly promotions and assist in selling through discontinued and short dated product lines.

• Actively review non-buyers and ensure effective communication to customer administration.

• Liaise with Good Inwards, Transport and Customer Care.

• Ensure first order to customer is telephoned in a timely manner.

To succeed in the role

• Ensure that the Company Regulations and Procedures are implemented.

• All out bound calls are completed in a timely manner.

• Customer complaints are handled with the Company's/Customer Care correct procedure.

• Upsell at every opportunity to Customers.

• Participate in promoting promotions and Ra Ra days.

• Highlight non buyers and any potential loss business.

• React timely on new leads.

• Ensure orders are processed accurately.

• Communicate essential information to the Management.

Interested?

Whether you are a CSR, customer advisor, customer service representative, sales advisor I would love to speak to you so please apply.

Reference: 38440464

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