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Customer Service Advisor - Airdrie

Posted 18 December 2017 by Manpower Ended
Role: Customer Service Advisor

Salary: £8.20 plus bonus and fantastic benefits

Location: Airdrie

Start Date - ASAP

Customer Service with sales (both inbound and outbound roles available)
Inbound - creating customer accounts, placing customer orders ensuring correct size, colour etc. upselling additional items and promoting special offers.

Outbound - contacting customers that have ordered previously with the brand regarding special offers.

The Role

Your winning personality is the key in our team of agents who deal with inbound calls. We'll encourage you to be yourself in our fast-moving, fast-growing business. Whatever the call, whatever the goal, our potential customers want to deal with people with personality, passion, drive and positivity, to excite them. People who ask all the right questions, listen closely to the answers, and offer solutions that work.

Are you a driven and motivated Advisor looking to make a real impact in an innovative, revolutionary company?

You'll need a great personality and a talent for promoting products & services while reaching your monthly targets.

About you

Would you like to be part of a dynamic team within a fast-paced & professional working environment? You'll need to have the ability to build rapport and empathise with our customers, managing difficult situations to help find a solution that suits everyone. You may already have a taste for giving great customer service and whilst having experience is not essential as a demonstrable passion for delivering an amazing service which is key.

Providing first class customer service, you will support the both inbound order line in delivering exceptional customer care. Working for one of the market leading online and mail order retailers.

If this strikes a chord, then we want to hear from you...

Reference: 33857357

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