Customer Service Advisor Advanced

Posted 16 October by Rullion Ltd
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We are currently recruiting on behalf of a large utilities company based in Whitehaven for Customer Service Advisors to work within the Income Collections department on a temporary basis. With 6 new roles available this is a fantastic chance for you to join and contribute to an already established team.

This is a key role to the business as you will be responsible for speaking directly with customers to collect cash payments using effective negotiation techniques.

You will use your excellent communications skills to understand a customer's financial situation. You will also need to be able to identify and use your own judgement on what support the client is able to offer, using the payment plans and schemes they have available to help. You will be answering customer queries using a variety of methods; letter, email or telephone and you will need to be able to prioritise your workload in this fast-paced environment. You will need to ensure that the complex requirements of Domestic customers are responded to quickly and accurately, within agreed timescales.

Ideal candidates will have excellent communication skills both written and verbal and be confident, assertive and proactive. Your great negotiation skills will be vital in this role, along with attention to detail and a high degree of numerical accuracy. You will need to have working experience of Microsoft Office applications and excellent communication and team working skills as you'll be dealing professionally with internal and external colleagues across all levels.

The shift pattern will be Fixed Core Hours. This involves working every Saturday from 8am to 4pm and 4 days between Monday and Friday, 9am to 5pm. You will have a fixed rest day in the week.

The start date is Monday 30th November. Interview slots are filling fast so APPLY NOW by emailing your CV today.

Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check

This vacancy is being advertised by Rullion Limited acting as an employment business.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Required skills

  • debt collection
  • Customer service

Reference: 41203673

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