Are you looking for an exciting new career in 2018? Do you want to work for a leading technology company based in central Edinburgh? Are you an experienced contact centre agent?
Then I have the perfect opportunity for you!
I am currently recruiting for my client in Edinburgh city centre who is on the lookout for incredibly customer focused people who want to join them in January. They are a technology company but the calls will be of an assistance nature, as well as some technical support questions.
So what will you be doing?
* Taking calls from customers and assisting them with arrangements for travel
* Delivering excellent customer service every time, these calls can be of a more challenging nature
* Dealing with complaints and escalating where necessary
* Hitting all customer a quality metrics
* Ensuring your knowledge of our clients systems and products is constantly kept up to date
* Escalating any technical issues that you are not able to resolve in the first instance
* Build rapport with all customers to ensure you deliver an exceptional service
What will you require?
* Experience within a contact centre environment or a very customer focused face to face environment
* You must be able to pass a disclosure check
* Excellent attendance and punctuality
* A calm and confident demeanour with excellent attention to detail
* A clear understanding of technology and how to explain this to customers
* Flexibility over working times as shifts are between 8am and 10pm, Monday to Sunday (5 from 7)
What's in it for you?
* Excellent salary of £17,085 which will increase to £18,085 after probation
* Great benefits package with a fantastic working environment
* Casual dress policy
Get in touch today for more information!
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