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Customer Service Advisor £17,085 - £18,085

Posted 26 February by Search Consultancy Easy Apply Ended

Are you looking for an exciting new career in 2018? Do you want to work for a leading technology company based in central Edinburgh? Are you an experienced contact centre agent?

Then I have the perfect opportunity for you!

I am currently recruiting for my client in Edinburgh city centre who is on the lookout for incredibly customer focused people who want to join them in January. They are a technology company but the calls will be of an assistance nature, as well as some technical support questions.

So what will you be doing?

* Taking calls from customers and assisting them with arrangements for travel
* Delivering excellent customer service every time, these calls can be of a more challenging nature
* Dealing with complaints and escalating where necessary
* Hitting all customer a quality metrics
* Ensuring your knowledge of our clients systems and products is constantly kept up to date
* Escalating any technical issues that you are not able to resolve in the first instance
* Build rapport with all customers to ensure you deliver an exceptional service

What will you require?

* Experience within a contact centre environment or a very customer focused face to face environment
* You must be able to pass a disclosure check
* Excellent attendance and punctuality
* A calm and confident demeanour with excellent attention to detail
* A clear understanding of technology and how to explain this to customers
* Flexibility over working times as shifts are between 8am and 10pm, Monday to Sunday (5 from 7)

What's in it for you?

* Excellent salary of £17,085 which will increase to £18,085 after probation
* Great benefits package with a fantastic working environment
* Casual dress policy

Get in touch today for more information!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34553513

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