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Customer Service Advisor £16,500

Customer Service Advisor £16,500

Posted 10 May by REED Ended
Do you thrive in a customer service environment?
Do you have strong communication skills?
If yes to all please read on.
Our client are market leaders within the insurance industry and have a buzzy, smart office close to the town centre. They have openings for several candidates to join their team on a permanent full time basis in a duel role.
Your role will be to work as a customer service advisor dealing with all customers over the phone as well as working as a part of the retention team looking after all current customers and working to retain them all.
If you are an enthusiastic, results driven, striving for a career, not just a job, we need you to come forward today.

Positive and professional, you will take personal responsibility in providing home insurance solutions for our specialist customers and partners, going that extra mile to meet their needs. You will be there to provide outstanding customer service to all and to work on retaining the existing client base.

Some duties will be to:
• Take incoming calls with queries
• Deal with complaints before they escalate to senior management
• Understand customer needs and provide solutions for them
• Keep databases up to date
• Work on retaining the current client base

I am looking for customer service/sales candidates with:
• Strong abilities in Excel, Word and Outlook
• Hands on customer service experience
• Previous experience in either a sales environment and/or contact centre
• Strong English language skills

Key features of the role:
• Monday – Friday (1 Saturday in three)
• The centre is open between 9am – 7pm ( flexible for a variety of shifts is needed)
• 37.5 hours per week
• Permanent
• £16,500 per annum ( Basic)
• Team bonus
• 26 Days Annual leave + plus bank holidays
• Pension scheme
• A structured training plan with financial incentives and an opportunity to become a key member in a fast-growing and leading company
I am looking for people to interview immediately in the hope to start work on the 3rd or 9th April 2018
If you are interested in hearing more please call Emma White on 01206840100 or Email: alternatively you can speak with Kayla Rose on 01206840100 or email:

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34683726

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