Customer Service Adviser

Posted 19 September by Hays Specialist Recruitment Limited
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Customer service advisers, Customer Contact, £18000

Your new company
Contact centre looking for inbound customer service advisers.

Your new role
You will be taking inbound calls from new clients; taking queries, gathering information and building rapport.
You will need to take ownership of any complaints and try to resolve at first point where possible
Successful candidate will be taking detailed notes from customer, understanding their situation and logging the details accurately onto the system.
You will be first point of contact into the business and will need to respond to new and existing client queries and always offer excellent customer service.

What you'll need to succeed
Previous experience in a customer focused role for a busy contact centre
Clear and confident communication
Excellent attention to detail
PC literacy
Excellent literacy

What you'll get in return
Competitive salary
Local to tram and bus routes
Progression opportunities
Continual training and support

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Required skills

  • Customer Service
  • Excellent communication skills

Reference: 36150634

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