Customer Service Adviser

Posted 9 April by Provident Financial Group Featured

Are you looking for an opportunity to use your customer service skills in a workplace that values hard work and rewards this with opportunities for progression?

Customers have been at the heart of our business since 1880. A lot has changed since then, but one thing has not - we still put the customer first in everything we do. By joining our inbound contact centre you will be carrying on that century old tradition.

Our contact centre in Bradford city centre offers a bright and energetic working environment with access to a range of facilities including breakout areas with pool tables, games consoles and TVs. A short walk from Interchange and Forster Square stations, we offer discounted public transport as well as a subsidised on-site restaurant and gym.

Provident have been finding a better way for over 130 years... Now it's your turn.

Our Customer Service Advisors are the first people our customers speak to when they call, offering a reassuring voice and a helping hand. You will be focused on providing exceptional service to our customers, dealing with a wide range of inbound calls. Whether the customer is calling with a simple request to make a payment, or a complex query that needs resolving - you will be there to help.

We provide full training to our new starters, so you'll learn everything you need to know about our products and services before joining the team.

Experience is not essential...

It's who you are that will make all the difference. We understand that a successful Customer Service Advisor can have a range of work experience - so whether you have retail, hospitality or office based experience, our training will help you excel in the role.

Your career at Provident starts here...

Because our contact centre and Head Office are in the same location, we can offer unique progression opportunities to our colleagues. Customer Service Advisors that started their career with Provident in our contact centre are now working in senior management, operations management and in our various support functions such as IT, HR, Marketing and Finance.

  • Start Date: Monday 16th April or Tuesday 8th May
  • Working hours: 37.5 hours per week. Our lines are open 8am - 8pm Monday - Friday; and 8am - 5pm Saturday. You will be on a rota shift pattern working 8am - 4pm; 10am - 6pm; 12pm - 8pm. We ask that applicants are flexible to work these hours as required.


If you'd like to see first-hand what Provident can offer you, apply today.

Successful applicants will pass three years referencing, a credit & fraud check, and a criminal records check.


Customer Service Advisor - Call Centre - Contact Centre - Inbound - Jobs in Bradford - Financial Services

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service
  • Financial Services
  • Inbound
  • Jobs in Bradford

Reference: 34863611

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