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Customer Service Adviser

Posted 9 March by Capita Managed Services Ended
Join us as a FULL TIME PERMANENT Customer Service Adviser in Wavertree, Liverpool

Assessment Date: Friday 16th March

Start Date: 9th April 2018

About the RBS, Williams & Glyn Team
We are a bank focused on driving market leading customer service we can be proud of. We do this by putting the customer at the heart of everything we do, serving the communities in which we operate with the level of professionalism and friendliness that they expect and deserve. We are currently part of RBS trading under the Royal Bank of Scotland brand in England and Wales and the NatWest brand in Scotland. Internally, we refer to ourselves as the Williams & Glyn Team.

The Role
Here in Wavertree, we're the voice of our bank; we're communicating with our customers over the phone and via email. We're looking for someone who will treat every customer with the respect and level of service they would if they were serving them face-to-face in a branch. When our customers call they want someone who can empathise and help them reach a resolution.

We need people who are genuinely interested in providing that great level of service to our customers.

About You

You will be motivated and driven to develop your career. To be successful in this role, you will have:

A passion for customer service and excellent attention to detail
The ability to thrive under pressure and have the determination to continuously improve standards for our customers
Great communication skills to highlight the benefits of our products to meet the individual requirements
Commitment to developing new skills and responsibilities
The drive to work as part of the team to contribute to branch success, targets and deliver continuous improvement activities

What else you'll need to know
Full time, permanent, flexible working hours
Branch opening hours: 7am-11pm with various working patterns
You'll typically be working during standard business working hours, which can include weekends and bank holidays. Your actual working hours will be discussed during interview

What you'll get in return
Salary package for the role totals £18,144 which consists of £16,200 annual salary and a 12% Benefit package
This Benefit funding can be included as an additional payment to your annual salary, or used to purchase one of the many benefits on offer to you
A generous holiday allocation of 25 days plus 8 bank holidays (pro rata for hours worked).
Hours worked after 8pm will attract an additional shift allowance
Discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options
You'll enjoy a comprehensive structured training program and on-going coaching and support to enhance your development and open progression opportunities. And when you're ready, we'll help take your career to the next level

What else?
Career opportunities? We have plenty of them. And you'll see plenty of examples of colleagues who have progressed from this role right through the management structure
In-depth training? You will be prepared for all eventualities through our structured training programme and our local development plan
The opportunity to make a difference every day? Our customer feedback tells us that we do, you have the chance to make a difference to your customers every day
A job that you can enjoy in a fun, but hard-working environment? Most certainly, we pride ourselves on our team environment
A supportive management team who help you learn and grow? We focus on our business and our people to make sure we deliver a banking service our customers can depend on
Great benefits? Benefits that you can personalise to your own requirements
Free parking? There is ample parking right here on site

To Apply:

To find out more about the specific skills and experience required and details of the great benefits you'll get in return, click APPLY ONLINE now!

As a Financial Services organisation, we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Capita is acting as a Recruitment Agent on behalf of RBS, Williams & Glyn Team.

Closing Date: 16.03.2018

Reference: 34647294

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