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Customer Service Adviser

Posted 7 March by Hays Specialist Recruitment Limited Easy Apply Ended

Customer Service - Leicester City Centre - Full time, start Monday 12th March - Temporary on-going

Your new company
A Housing Association based in Leicester City Centre are currently seeking inbound Customer Service Advisers for immediate start.

Your new role
As an inbound Customer Service Adviser you will be working in a team taking calls from housing tenants dealing with a range of queries and complaints. You will be handling large volume calls, anything up to 100 calls per day and your main targets are to ensure excellent customer service is provided at all times and all queries are resolved within the agreed Service Level Agreements. You will also at times be asked to conduct surveys with customers, completed outbound calls and using the internal database to update customer information.

What you'll need to succeed
The company are seeking enthusiastic and motivated individuals with a passion for delivering excellent customer service. You will need experience dealing with customers and handling complaints. You will also need to be IT literate, able to use a range of databases and Microsoft Office.

This is a full time post working Monday to Friday between the hours of 8am and 6pm. It is a long term temporary vacancy for up to 12 months and there could be the opportunity to apply for permanent posts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Required skills

  • inbound
  • housing
  • customer service
  • tenants

Reference: 34627917

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