Customer Service Adviser

Customer Service Advisor

Are you looking for a new opportunity? I am looking for experience customer focused individuals on a temporary ongoing basis to join a team in Coleshill.

On site parking is available and working hours are 08:30 – 17:00 with an hour for lunch.

This is a varied role offering an opportunity to be involved in a range of functions

You will be responsible for

• Initial point of contact for sales, supply and technical queries from dealers and end users alike.

• Responsible for responding to customer queries and resolving customer issues

• Continuously drive towards service level improvements

• Work closely with the DSM's to ensure both customer satisfaction and compliance with Polaris requirements

• Measure order fulfilment & recommend suggestions for improvement Involvement in recommended reorder process

• Keying on orders for whole goods, parts, garments and accessories

• Manage order processing for web orders

• Assist dealers with on-line ordering, extranet queries

• Day to day administration functions across the whole team when required


The ideal candidate would:

• Be customer focussed

• Good telephone manner

• Excel and Outlook skills

• Possess a positive attitude

• Show initiative

• Be a team player

If you are interested in this position please apply now.

Reference: 34625119

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