Customer Service Adviser

Posted 6 April by Reed Specialist Recruitment

What’s THE ROLE?

You’ll be part of an engaged and value driven team who have been tasked with coordinating the deployment of candidates into shifts for a major national REED client. We’re offering the opportunity to work in a dynamic, busy environment with regular incentives and fun events.

You’ll be taking inbound calls from the client and candidates, taking note of how many shifts are released by them and then coordinating ready-to-go candidates into their vacancies. This is a fast paced role, you’ll need to move quickly in order to maintain the excellent levels of customer service which are so important to our clients and candidates.

What WE OFFER!

We offer a variety of other company benefits such as casual Fridays, 25 days holiday plus bank holidays, the chance to buy, sell and carry over holiday, paid sabbaticals after every 5 years of service, long standing service awards, a discount scheme, pension, season ticket loans, access to health insurance, free eye tests, personal development schemes, paid rewards for innovative ideas, childcare vouchers and many, many more!

Why REED?

If you want to work on some of Reed’s most important contracts, with a focused and engaged team, look no further. We work hard, so enjoying being at work is important to us. We’re industry leaders in our field and we want you to join us.

Working hours: Monday-Friday 8am-5pm & 9am-6pm (rota basis) with shifts required per week of 6am-3.00pm & 1.00pm-10.00pm (average of 2 shifts per week depending on business needs)

*PART TIME EVENING SHIFTS AVAILABLE*

Please also note that due to the nature of the contract, holiday during November and December is strictly prohibited, any holiday will need to be approved by your line manager.

Required skills

  • Call Centre
  • Calls
  • Contact Centre
  • Customer Service
  • Call Management

Application questions

Are you eligible to live and work in the UK?
Are you able to work the shifts that are listed in the advert?

Reference: 34558307

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