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Customer Service Adviser

Posted 24 April by REED Ended
Are you looking to secure immediate, permanent work within a Financial Role with a reputable company?

THE COMPANY
Established in the UK in 2007, and provides Operational Services to more than 14 million UK customers and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 UK branches. Simple, personal and fair. These are the values that have underpinned their business for over a century. If you share their purpose to help people and businesses prosper, this could be the role for you

THE POSITION

As a representative for the bank, you will be working as part of the collections team dealing with calls from our customers who will have arrears on their accounts. These customers are at the heart of everything the business does so, as an individual you will need to be a confident communicator who is customer focused and able to use own initiative as some of these customers may be facing financial hardship. Your core purpose is to help customers get their financial wellbeing back on track. Each situation is unique and some customers may have simply forgotten to pay. You will also have data entry and use of IT skills as you will be using systems to track and gather information to offer solutions.

Our Client is looking for someone with good listening skills, who has the ability to interpret information appropriately and enjoy interacting with people.

THE LOCATION
Reliable Bus links and also free parking on site.

WHY SHOULD YOU APPLY
• Starting salary between £16,500-£18257 + 7% Annual Bonus
• Full time equivalent -shift hours between 8.30am - 9pm Mon - Thurs, 8.30am - 7pm Fri, 9am - 5pm Sat, 10am-3pm Sundays
• Opportunity to progress through pay progression scheme
• Contributory pension scheme
• Life assurance
• up to 7 weeks training
• Discounts on a wide range of high street retailers
• Ongoing coaching and development

Nevertheless, if you haven’t worked in a call centre before, but have the right attitude and willing to learn, our client's bespoke training, along with ongoing coaching and development will maximise your potential and prepare you to be the best.

INTERESTED

APPLY today if you are looking to start a career within a Financial Institute.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34098722

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