Customer Service Adviser / Team Leader

Posted 19 July by Exchange Street Financial Services Easy Apply

Do you have excellent customer service skills but want to work for a stable business that appreciates its staff and offers them progression? Do you have the talent to coach, develop and lead a team?

Then read on...

The company

Exchange Street is currently working with an award winning niche product provider in the financial services industry as they look to grow their intermediary division by recruiting an additional customer service adviser to support the business development/post-sales completion team.

What is on offer

The role offers the opportunity to work within an ambitious, growth orientated organisation with one of the most recognisable brands in the market. This position is also seen as a starting point for someone who wishes to advance their career into business development/account management, with a corresponding increase in salary and access to a bonus scheme.

The role

You will have responsibility for dealing with inbound calls from brokers (IFAs and mortgage advisers), dealing swiftly with their enquiries and requests. Full training is on offer in relation to products, systems and technology. You will also lead a team of customer service advisers, developing them as individuals and ensuring they have the support they need.

The future

Want to become an account manager and earn bonus? The company will happily support you with those ambitions.

Candidate requirements

Our client needs someone with excellent communication skills over the telephone and have previous experience within customer service. Attributes such as passion, dedication and professionalism, befitting the quality of the firm, are pre-requisites.


This position pays to £19,000 with on target bonus of another £3,000. The company also offers an excellent benefits package.

If you want a rewarding career for a growing company that treats you as an adult, then please hit the apply button.

Required skills

  • Customer Service
  • Team Leader

Reference: 33865147

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