Customer Service Adviser

Posted 9 January by WAVIEW TECHNOLOGY Ltd Ending soon

TECHNICAL CUSTOMER SERVICE ADVISOR

Blue Whale Spa, the UK’s leading manufacturer and supplier of hot tubs, is currently looking for an experienced Technical Customer Service Advisor. This is a new role, offered on a permanent basis, which has been created due to business expansion.

Key Functions:

  • Resolve technical hot tub queries with customers, acting as the first point of contact for all enquiries.

  • Liaising with customers to ensure that all pre-delivery information is obtained and updated on our CRM system.

  • Liaising with the Technical Support Manager for over the phone customer support.

  • Assisting engineers with customer service and technical advice.

  • Arranging delivery/repairs and services for hot tubs.

  • Provide diagnosis/self-repair on hot tub faults over the phone, before engineers are booked.

    Key Requirements

  • Have a minimum of 3 years’ experience in a telephone-based customer service role.

  • Experience of working in a call centre would also be beneficial for this role.

  • Possess proven experience of dealing with customer queries and complaints.

  • Hold a degree in any field, minimum of a BA or BSc, and able to provide certification.

  • Have excellent knowledge and recent experience with MS office.

  • Be experienced in troubleshooting product related problems. Electrical and mechanical troubleshooting would be advantageous but not essential.

  • Have a can-do attitude and can work under pressure.

  • Have experience of working in a fast-paced organisation.

  • The ability and desire to learn technical information about hot tubs.

  • Knowledge Sales Force would be advantageous but not essential.

    Salary for this role is up to £18,000 DOE, this position is available as an immediate start on a permanent basis. Working hours are 9-6 totalling 40 hours per week and do include weekend work on a rota basis.

Required skills

  • Customer Service

Application questions

Do you have the right to work in the UK?
Do you hold a degree?

Reference: 33620106

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