Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a customer service administrator to join their team.

Main Duties

• Monitoring orders and orders enquires inboxes.
• Dealing with new orders, print orders and check the details, dates and pricing.
• Sending order confirmation to customers and process the order on SAP.
• Booking orders in with the delivery depot and upload to the portal.
• Checking for any changes and update the systems and the relevant people.
• Answering and diverting phone calls.
• Answering door buzzer and informing the appropriate people of the visitor.
• Dealing with daily haulier paperwork and uploads.
• Dealing with customers order update sheets and record any failures or amendments that have been made.
• Assists with customer meetings to highlight any issues and shortages etc.
• Service level reports to be completed.
• Processing of shortages - updating shortage sheet and advising the customer.
• Monitoring and processing of enquiries via inbox for any queries.
• Responsible for taking daily morning meeting notes.
• Deal with customer requests.
• Uploading invoice and run the orders report on SAP. Filter for the day being uploaded, removing any cancelled orders.
• Check all orders for the day have been delivered by the haulier successfully and check PODs to ensure all quantities are correct to what has been dispatched.
• Deal with delivery discrepancies and price checks.
• Check SAP to confirm what has been dispatch for this delivery.
• To assist with monitoring of the credit control log for top customers.
• Check weekly and 2 weekly of all invoices due for payment within a monthly basis.
• Compare the invoice value to the PO value to highlight any discrepancies. If a discrepancy is flagged to investigate with the finance team to resolve before payment becomes due.
• POD Daily Checks - Review and email all PODs to customer daily.

Qualifications and Skills

• Good telephone manner
• Quick to pick up systems - Quick Books, SAP and customer interface systems
• Good computer Skills
• Good multitasking Skills
• Order processing
• Customer booking systems for transport
• Invoices
• General office work

Working Hours

• 40 hours per week
• Monday to Friday
• 08:00 - 17:00 with an hour break unpaid (8 hours total)

We will try to respond to reply to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited