Customer Service Administrator

Posted 7 January by Netbox Recruitment Ltd
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Customer Service Administrator
12 month fixed contract
Monday to Friday - 35 hour week - 8.30am-4.30pm and 9am-5pm rota
32 days annual leave (including bank holidays) plus 1 additional day if no sickness in a year

This Customer Service Administrator role is a key position for our client and you will be dealing with email enquiries and responses to and from charities, employers, donors and internal teams within the company. You will have previous administration experience within an office environment.

You will have excellent attention to detail and be able, and happy to, work within a structured, processing environment. Candidates who have previous experience, an understanding or interest in anything payroll / reconciliation or litigation based would be of particular interest but this is not essential.

You will thrive on being part of a central team that plays a key part in the customers journey. You will have basic Excel and be happy to use and manipulate data.

Duties for this Customer Service Administrator role will include but not be limited to:

  • Responding to enquiries from customers via email, post and their in-house online platform
  • Managing and developing the customer relationship at all times
  • Promoting the company's products and services
  • Opening and managing client's accounts

Additional benefits include a generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme.

Closing date for applications is 12pm Thursday 23rd January with telephone interviews to take place week commencing 27th January and face to face interviews on Monday 3rd February upon successful interview in our office in Ryarsh, West Malling. All applications considered, apply or call Sian on option 2

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.

Reference: 39669451

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