ORP have an opening for an experienced Customer Service professional to join an established company based in Beckenham.
Up to £23,000 | Parking onsite | 25 days holiday plus bank holidays
9am - 5.30pm.
The main responsibilities for the Customer Service role include:
- The focal point of contact for customers enquiries
- Ensuring they receive the expected high level of customer service
- Develop and maintain long-term relationships with existing account clients
- Coordinate with staff members working on the same account to ensure a consistent service
- Ensure customers product orders are processed and fulfilled within agreed time-scales
- Maintain accurate records of customer interactions via internal database
- Have previous experience in a Customer Service office-based role
- Possess excellent customer service skills
- Have a proven track record of leadership skills
- Be experienced in managing relationships
- Be able to maintain a high level of accuracy and attention to detail
- Have a good working knowledge of Microsoft Office particularly Excel
- Possess strong communication skills both written and verbal
- Customer Care
- Customer Satisfaction
- Customer Service
- General Admin
- Order Processing
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