Our Bracknell based client are currently recruiting for a Customer Service Administrator to join their existing team.
Candidates with previous customer service experience gained within both office, hospitality and retail environments will be considered for this role.
Dealing with enquiries from both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders
Processing and progressing orders, to give the customer exact details of their orders, status, progress, latest delivery details, problems, alternatives, etc. Expectation is that you take full control from order entry to Invoice for your customers.
Processing customer complaints and credit notes quickly and accurately, thus pinpointing any problems and avoiding unpaid invoices as a result of such delays.
Being pro-active when dealing with internal/external customers. The end result is to build respect and rapport, which benefits all our customers, both internal and external.
Carry out general administration duties as instructed by the Customer Service Manager
Key skills and attributes required include:
Professional and positive communication skills
Competent level of computer literacy
Good numerical and literacy skills
In addition, applicants should demonstrate excellent people skills, enthusiasm and drive, be prepared to work under pressure, and show commitment.
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