Customer Service Administrator

Posted 25 June by REED
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We now have Customer Service Advisor Roles in one of the UK’s most reputable high street financial institutions. It will be your responsibility to carry out a range of demanding clerical or customer service, duties and where appropriate oversee the workflow of other colleagues, in order to deliver a quality service to customers in line with agreed service standards.

Core Responsibilities:
• Carry out a range of demanding clerical or customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.
• As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.
• Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.
• Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.
• Contribute to the appraisal process, collecting and keeping appropriate data.
• Identify and suggest improvements to new and existing processes / procedures / systems.
• Where required verify and check the work of other colleagues.
• When required support line management with the implementation of changes in own work area.
• Undertake duties at a similar or lower level as required.

Location: 110 St Vincent Street, Glasgow

Temporary on-going assignment

If you would like to join the process then please apply by clicking the following link.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 38310746

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