customer service administrator

Posted 1 week ago by Cordant People
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Customer Service Administrator

17k-20k

Middleton (M24 Greater Manchester)

Are you looking to work for a specialised industrial supplier and service provider to large industry's? Our family grown company is looking to take on a Customer service administrator within our Engineering company. Due to the company going through a huge growth currently there is an exciting opportunity to join our team. We pride ourselves on investing time and training into all new and current employee's. We offer a competitive starting salary as well as paid holiday and bank holidays. We are looking for someone with the right attitude and team player spirit to come in and hit the ground running.

Responsibilities:

  • Deal with customer enquiries by phone, email, and in person
  • Develop good business relationships with new and existing customers
  • Deliver first class customer service
  • Liaise effectively with internal team members to complete tasks and distribute information
  • Increase business by maximising sales & up-selling to customer
  • Inform customers on the technical benefits of products
  • Perform various actions, reporting, and input of information
  • Compile and manage the regular communication of various reports to customers
  • Take part in various stock, or goods in/ goods out, related activities

Skills and Experience:

  • At least 2-3 years' experience in a similar role
  • Ability to identify customer needs and provide high level of customer service
  • Confidence to discuss the benefits and features of products
  • Good communication, organisational and administration skills
  • Flexible and Pro-active attitude
  • Ability to embrace new ideas / initiatives when they arise
  • Team player

Benefits:

  • 20 days holiday plus bank holiday and Christmas off
  • full training provided
  • parking on site
  • progression within the company

CP2

Cordant Group is an equal opportunities employer

Required skills

  • customer service administrator

Reference: 37782355

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