Customer Service Administrator

Posted 15 April by Grace Personnel Ltd

We’re recruiting on behalf of a well-known retail Head Office for a Customer Service Administrator. You will be part of a fast-paced, reactive department of 14 who all work very closely.

MAIN TASKS:

  • To deal promptly with all customer enquiries (the company operate a call waiting system showing how many calls are waiting)
  • To ensure customers are given accurate information, this can be on availability, price enquiries and technical questions about the product
  • Taking sales orders, keying the order onto the computer system
  • Using product knowledge and learning the processes of the company’s customer service. You must be confident in communicating this to a variety of customers
  • To liaise with other members of the business regarding queries you may receive
  • To have a flexible approach to the departments responsibilities
  • Ability to turn your hand to the departments various tasks
  • Proceeding work into the workshop
  • Providing the customer with updates regarding their repairs

PERSONAL QUALITIES:

  • Confident
  • Level-headed
  • Polite
  • Good sense of humour

KEY SKILLS:

  • Confident with IT, able to switch screens and enter details accurately
  • Strong attention to detail
  • Fast learner - to understand technical information regarding the functions of the products and retain product knowledge
  • Adaptable and willing to get stuck in
  • Comfortable with using a telephone headset

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

Required skills

  • Applications
  • Calls
  • Customer Service
  • Enquiries

Application questions

Do you have experience working within a retail head office?
Do you have prior customer service experience?
Do you have sales order processing experience?
Do you have a strong phone manner?
Are you happy to come in and register at our agency in Maidenhead?

Reference: 37456458

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