Cordant People are recruiting for an exciting temp-permenant opportunity for an administration assistant with customer service experience.
Support client service team to include CSM, Lead CSR, CSR, and if applicable Mac Operators to ensure quality, timely and knowledgeable customer service is provided to assigned customers and service objectives attained
Mailing, filing, reporting for Client Services
Assists in proofing customer jobs and work instructions to ensure accuracy of data
Feedback to management regarding service failures or customer concerns
Maintain an accurate record of all completed work
Complies with ISO 9001:2015 and ISO 27001 certification for all areas of responsibility
Follow all company procedures and rules while maintaining a clean and safe work area
May be required to take on additional tasks and project assignments as determined by Lead Client Service Representative(s) or Client ServicesManager
High school diploma/general education degree (GED) and minimum one year of experience in anadministrative role in customer service, sales, sales support or equivalent administrative environment
Strong customer orientation, good organisational and process-orientated skills
Strong knowledge and use of MS Office tools (Word, Excel, Access, PowerPoint) and accessing and using the Internet as tool and for research
Excellent oral/written communication skills
Reliable through good attendance, punctuality and
work under guidance and instruction from members of the client services team.
Cordant Group is an equal opportunities employer
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