Customer Service Administrator

Posted 24 January by ST Selection

Company - Leading manufacturing company.

This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in Coventry.

Duties include:

  • Effectively communicating with customers in a professional and friendly manner, building strong relationships at buyer and site level
  • Responding to sales queries via phone, e-mail
  • Processing and scheduling of customer orders and ordering additional items required
  • Provide a proactive approach to customer service, using the in-house management system and delivery-app to ensure efficient product tracking and liaison with customers and sites
  • Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
  • Updating of CRM information to management system
  • Generating paperwork for production requests and delivery notes
  • Making follow-up calls and emails
  • Follow up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner
  • Liaising with Area Sales Managers, providing sales support
  • Writing up accurate and grammatically correct sales correspondence
  • Attend meetings as and when required
  • Work to designated personal and team targets
  • Be part of a strong team with a stronger team spirit

Requirements

Minimum of 12 months administration/ customer services experience within a fast paced environment (ideally manufacturing or scheduling).
Good knowledge of Microsoft Word, Excel and Outlook.
Excellent telephone manner.

Location - North Coventry

Salary - Up to £18K

Hours - 8.30am-5.00pm Monday to Friday

We welcome approaches from candidates interested in customer support, customer services, client support, customer service administrator and sales administrator vacancies.

Required skills

  • Administrative
  • Administrative Support
  • CRM
  • Customer Service
  • Scheduling

Application questions

Do you have a minimum of 1-2 years office based customer service/ admin experience?
Do you have experience of scheduling?
Do you drive and have your own transport?

Reference: 37114785

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