Customer Service Administrator

Posted 6 days ago by Kinetic Office Recruitment
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Customer Service Administrator - Accounts Department
Mansfield area
£20,300 to start, with increases over 2 years to £24,000 (based on performance)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career. This role is a customer focused admin based role working in their Accounts department. Accounts experience is not essential but they are looking for people who are happy working with figures / costings.

Duties & Responsibilities:

  • Helping customers with account queries and processing debit/credit card payments over the telephone.
  • Accurately inputting and checking of credit notes, and cross referencing credits
  • Phoning and emailing customers proforma invoices.
  • Helping to answer any price queries
  • Accurately inputting and checking special prices
  • Supporting with cash posting
  • To maintain the sales ledger daily with accurate input of data onto the main computer system.
  • To ensure smooth running of the print room and efficient distribution of documents to other departments.
  • Supporting with mail runs.
  • Processing and prompt dispatch of daily export invoices weekly UK invoices and monthly statements to their customers.
  • Working in collaboration with various departments, colleagues and managers.

Person Specification:

  • 2 years + administration or customer service experience (ie call centre)
  • Confident user of Microsoft Excel and Word
  • Previous experience of data entry and using numerical skills
  • Excellent planning skills and the ability to respond to time frames and deadlines
  • Proven ability to build and maintain relationships
  • Strong communication skills both written and verbal
  • Someone who enjoys working in a fast paced environment to tight deadlines
  • Demonstrate strong organisational / multi-tasking and communication skills.
  • Has meticulous attention to detail and accurate computer data input skills
  • Methodical approach to work, highly organised
  • Offers flexibility to support the team and manage own workload

Please note that due to a high volume of applications across all our adverts unfortunately we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs (not including weekends of course) please assume you have been unsuccessful.

Required skills

  • Customer Service
  • Microsoft Excel
  • Administration

Reference: 37028146

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