Customer Service Administrator

Posted 6 days ago by CMR Recruitment
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Job Title: Customer Service Administrator

Location: Northwich

Salary: £20,000 - £22,000 (dependent on experience)

Summary of Position:

We have an exciting opportunity for Customer Service Administrator to join our client who supplies high performance adhesive solutions for packaging and labelling. The Customer Service Administrator will be responsible for the supervision of the inbound and outbound traffic, managing the transactional buying and delivery process of raw materials and products including placement and delivery of purchase orders. They will also be involved heavily in the maintenance of toll manufacturers, manufacturing partners and 3PL warehouse and distribution service providers.

About our Client Employees:

As a team member they expect all of their employees to embrace and work with their company values:

  • Results Driven
  • Responsibility
  • Relationships

Roles & Responsibilities:

  • Communicate effectively with customers and suppliers, identify and resolve supply chain issues
  • To use reporting suite for information
  • Liaise with other departments including operations, production and sales & finance
  • Process sales and purchase orders through the MRP system
  • Maintain production forecast and match inventories to sales demand
  • Work with administration / sales department to maintain correct stocks and product identification for stock control, and ensure purchase pricing is in the ERP system
  • Maintain the internal stock control system effectively
  • Maintain stock levels to ensure continuity of supply
  • Monitor overall performance in the supply chain
  • To carry out stock checks monthly for own warehouse and manage external warehouse stock checks on monthly basis, investigating and rectifying any anomalies
  • Report freight costs with a constant view of finding ways of reducing costs whilst maximizing value to the client
  • Monitor and close all non-conformance issues
  • Ensure stock levels are proactively managed to appropriate levels within an agreed budget
  • Monitor overall performance of the supply chain and ensure corrective actions are implemented to address issues

Skills & Experience:

  • Proven ability to deliver exceptional results in a fast-paced demanding environment
  • Very good knowledge of MS Office Suite
  • Experienced in conducting meetings
  • 2+ year’s previous experience in a similar role
  • Knowledge and experience of maintaining customer & supplier relationships
  • Knowledge of CRM MRP and MIS software packages
  • Good geographical knowledge (EU)

Key Candidate Attributes:

  • Highly motivated, positive, confident and determined disposition
  • Strong attention to detail
  • Excellent organisational skills
  • Excellent interpersonal skills
  • Clear & confident communicator
  • Driving license

Hours of work: 7:30am to 4:30pm OR 8:00am to 5:00pm, Monday to Friday

Required skills

  • Administrative Support
  • CRM
  • Customer Service
  • Microsoft Office
  • Stock Control

Application question

Are you experienced in Customer Service?

Reference: 37015344

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