Customer Service Administrator

Posted 18 September by Red Door Recruitment Limited

Customer Service Administrator, St Albans, £18k - £19k

We are recruiting for a Customer Service Administrator to join a well-established and friendly company based in St Albans.

The successful candidate will be customer focused with at least 1 year’s administrative experience. You will be working in a supportive, fast paced environment, responsible for processing sales orders and providing an excellent service to wholesale customers.

Key Responsibilities:

  • Taking orders over the phone and email and entering them onto the system
  • Following the necessary processes to ensure stock is sent to the customer in a timely manner e.g. stock checking, accounts clearance, delivery dates etc.
  • Dealing with wholesale customer queries or complaints, providing excellent customer service to ensure it is resolved quickly
  • Raising credits and invoices
  • Managing a small number of international customers who require a main point of contact
  • Regular liaison with internal departments and providing admin support to the sales reps when required
  • Managing orders placed on the website, importing orders onto the system, collating relevant paperwork and marking as shipped once dispatched

Person Specific:

  • Customer focused
  • Polite, professional telephone manner
  • Good level of computer literacy
  • Great communicator with good written and spoken English
  • Flexible and adaptable approach to work
  • A keen team player
  • Friendly, up-beat nature with a 'can do' attitude
  • Organised with ability to prioritise your own workload

Salary: £18k - £19k

Hours: Mon-Thurs 8.45am-5pm and 8.45am-4pm on Friday

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.

Required skills

  • Communication Skills
  • Computer Literate
  • Customer Service
  • Organisational Skills
  • Telephone Manner

Application questions

Do you have at least one year's experience within an administrative role?
Are you a keen team-player with a flexible and adaptable approach to work?

Reference: 36141527

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