Customer Service Administrator

Posted 9 May by Aspire Recruitment Easy Apply Featured

Customer Service Administrator

Manchester City Centre

£16, 000

37 Hours Per Week

My Client is a well-established, not-for-profit organisation that is currently looking to recruit a Customer Service Administrator to deal with all inbound enquiries.

The job includes following duties:

  • Taking calls form external companies such as Jobcentre Plus to take booking for our monthly courses and inputting referral details onto pre-formatted spreadsheet
  • Taking calls from student sand referral agencies who may have queries about certificates, course dates and other general queries
  • Photocopying of learner’s starter packs and portfolios
  • Scanning certificates and auditable student paperwork into a central system – we use both MAYTAS & ESYNCS
  • Posting certificates out using recorded delivery including writing each address into post book
  • Calling students to book tests, advise them that CSCS cards have arrived
  • Phoning ex-students to confirm their current employment status  
  • Liaising with admin colleagues and tutors to ensure all paperwork is ready for each course (15-20 courses per month with 9-15 clients per course )
  • Must be willing to be trained on MYTAS and ESYNCS
  • Attention to detail very important
  • Must have good communication and IT skills
  • Will be working in a very busy team

 For more information, please call Lydia Howbrook on or email your CV to .uk . Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Reference: 35092396

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