Customer Service Administrator

Posted 9 April by Pearson Whiffin Recruitment Ltd Easy Apply

A fantastic opportunity exists for a Customer Service focused professional to join a leading organisation on Kings Hill

In this varied Admin and Telephone based role you will be the first point of contact for customers; handling queries both over the phone and written communications. Ensuring the highest level of customer service is always provided.

Responsibilities:

  • Utilise the company computer system to check for customer records and to provide information in response to enquiries received
  • Admin tasks to include but not be limited to; Account maintenance, Change of address / Contact
  • Effectively identify complaints and escalate where necessary
  • Ensure company service standards are adhered to
  • Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience.
  • Monday to Friday 9am to 5.30pm

Skills and experience:

  • Previous telephone based customer service experience within a busy environment
  • Retail banking experience is highly desirable though not essential
  • Excellent customer service skills are essential
  • Well spoken with a professional telephone manner
  • Positive attitude and strong work ethic.

In reward for your hard work our client offers continuous training and development, a competitive salary and benefits package.

If you have the relevant skills and experience please apply for immediate consideration.

Reference: 34857481

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