Customer Service Administrator

Customer Service Administrator - Dorking

We're expanding our current teams and are keen to recruit experienced customer servcie / pensions administrators or claims handlers - previous experience in this field would be an advantage but is not essential.

The role

• Provide an excellent standard of customer service to all external and internal customers
• Taking personal ownership and responsibility for resolving enquiries from clients promptly
• Successfully handling and resolving customer complaints where required
• Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
• Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it
• Assisting in reviewing, developing and implementing changes to work practices
• Ensuring all systems and databases reflect a true customer position
• Providing factual information in line with customer queries and demands
• Working collaboratively to achieve our team service level agreements

Skills & Experience required

• 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
• Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered
• IT literate, with experience of using Microsoft packages
• Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities
• High level of accuracy
• Excellent communication and numerical skills
• Flexible
• Team Player
• Positive Attitude

What will I get from this role:

The starting salary of £17,500-£20000 Defined contribution pension scheme Generous holiday allocation plus bank holidays Excellent flexi-benefits package