Customer Service Administrator

Posted 9 April by Pontoon Easy Apply

Customer Service Administrator - Dorking

We're expanding our current teams and are keen to recruit experienced customer servcie / pensions administrators or claims handlers - previous experience in this field would be an advantage but is not essential.

The role

  • Provide an excellent standard of customer service to all external and internal customers
  • Taking personal ownership and responsibility for resolving enquiries from clients promptly
  • Successfully handling and resolving customer complaints where required
  • Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
  • Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it
  • Assisting in reviewing, developing and implementing changes to work practices
  • Ensuring all systems and databases reflect a true customer position
  • Providing factual information in line with customer queries and demands
  • Working collaboratively to achieve our team service level agreements

Skills & Experience required

  • 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
  • Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered
  • IT literate, with experience of using Microsoft packages
  • Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities
  • High level of accuracy
  • Excellent communication and numerical skills
  • Flexible
  • Team Player
  • Positive Attitude

What will I get from this role:

The starting salary of £17,500-£20000 Defined contribution pension scheme Generous holiday allocation plus bank holidays Excellent flexi-benefits package

Required skills

  • Customer servcie

Reference: 34856789

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