Customer Service Administrator - Dorking
We're expanding our current teams and are keen to recruit experienced customer servcie / pensions administrators or claims handlers - previous experience in this field would be an advantage but is not essential.
The role
- Provide an excellent standard of customer service to all external and internal customers
- Taking personal ownership and responsibility for resolving enquiries from clients promptly
- Successfully handling and resolving customer complaints where required
- Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
- Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it
- Assisting in reviewing, developing and implementing changes to work practices
- Ensuring all systems and databases reflect a true customer position
- Providing factual information in line with customer queries and demands
- Working collaboratively to achieve our team service level agreements
Skills & Experience required
- 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
- Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered
- IT literate, with experience of using Microsoft packages
- Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities
- High level of accuracy
- Excellent communication and numerical skills
- Flexible
- Team Player
- Positive Attitude
What will I get from this role:
The starting salary of £17,500-£20000 Defined contribution pension scheme Generous holiday allocation plus bank holidays Excellent flexi-benefits package
Required skills
- Customer servcie
Reference: 34856789
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