Working in a fast paced you will be taking high volume of calls to be answered within 20 seconds. Expected to work to set KPI's/Service Level Agreement.
Core purpose will be to handle pre-submission telephone and email enquires from Financial Advisers.
Awareness of complaint handling process, endeavour to resolve any complaints online.
Ensure that Financial and Regulatory risk is mitigated using specified controls and procedures.
Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g Financial Conduct Authority.
You will have call handling experience preferably in a call centre environment, effective time management and work planning skills, good analytical and numerical skills.
Desirable: knowledge of Underwriting/Life Insurance/IFA's, ability to analyse Underwriting information and make decisions, knowledge of Business Continuity and Risk, competent on MS Office Suite/Workflow and internal databases.
- Call Centre
- Contact Centre
- Customer Service
- Outbound calls
- Inbound calls